Return policy
At Cassoustorellc.com, we want you to be completely satisfied with your purchase. If you need to return an item, please read our policy below for a smooth and easy process. We are here to help!
Understanding our return policy
Customers may return unused items in their original condition within 30 days of delivery. Products must be returned in their original packaging. Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong item. Refunds are processed after we receive and inspect the returned item. Please contact us before sending any return.
Conditions for returns
Customers may return unused items within 30 days of delivery. Items must be in their original condition with tags attached and in the original packaging. Used, damaged, or altered items are not eligible for return unless they are defective. We encourage you to inspect your items upon arrival to ensure they meet your expectations.
Refunds, exchanges, and ineligible items
Customers can choose a refund or exchange for eligible returns. Items must be unused, in their original packaging, and include all tags. Personalized items, used products, and clearance items are not eligible for return unless they arrive damaged or defective. Your satisfaction is our priority, and we aim to resolve any issues quickly.
How to initiate a return
To start a return, please contact us with your order number. We will provide detailed return instructions. Customers are responsible for return shipping costs unless the item is damaged, defective, or we made an error with the order. Our team is ready to guide you through each step of the return process.